What information do we collect?
We collect information from you when you register on our site, make a booking, subscribe to our newsletter, use our app or fill out a form. When booking or registering on our site or app, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. We collect data through our booking partner MindBody and data is stored on their site/app. It is not passed to any third parties.
MindBody (MindBody Inc.) is our Data Processor. LondonCryo stores and processes data using the MindBody platform for all our business activities.
For more details about how MindBody Inc. handles your data please see www.mindbodyonline.com/privacy-policy
What do we collect and use personal information for?
In order to:
Administer your accounts and subscriptions with us
Process orders, payments or applications submitted by you
Customise the service we provide to you
Administrate or otherwise carry out our obligations in relation to any agreement you have with us including any subscription to our service
Verify your identity (for example, in the event you are a competition winner)
Anticipate and resolve problems with any services supplied to you
Carry out market research and tracking of sales data
Send you information about our services (if you have chosen to receive such information)
We need to collect and process personal information about you (including your name, a user name, gender, birth date, and, in connection with your password, an answer to a question that only you would know).
We may ask you for this information through our Site, or via one of our telephone operators or when you visit our studio.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
At LondonCryo we don’t share your data with any third party other than those utilised to service our business.
Third party sites
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and recommend that you check the policy of each site you visit.
Log files/IP addresses
When you visit our site, we may automatically log your IP address (the unique address which identifies your computer on the internet), which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use.
We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Site. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a cookie) on your computer when you look at our site. This information facilitates your use of our Site and helps us to provide you with the best level of service. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website and the websites visited just before and just after ours.
Remember you when you visit this Website;
To keep track of your browsing patterns and to build up a profile of how you and other users use the Website;
To make our Website work as efficiently as possible; and
To facilitate transactions and administer services to you.
What is a cookie?
How do we use information we collect from cookies?
As you browse our Website, the site uses its cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more often than is necessary. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and App and to determine which parts of the Website and App are most popular. This helps us gather feedback to constantly improve our Website and App and better serve our customers.
Cookies do not allow us to gather any Personal Information about you and we do not generally store any Personal Information that you provided to us in your cookies.
We use Facebook services to deliver our ads to you during your browsing experience/ whilst you are online. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and cookies and to update your settings:
Further, by visiting the your online choices referred to above, you can opt out from seeing Facebook’s interest-based ads and you can also use your mobile device settings to configure your advertising preferences.
On your Facebook ad preferences, you will see that ads may be delivered to you according to ‘interests’ or specific advertisers and you can manage your ad preference settings for both of these.
If you have opted out of receiving our marketing communications we will not share your details with Facebook in a pseudomnyised form and we will not appear as a named advertiser in your settings. Please note however that where you have opted out of receiving our marketing communications via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you. Please see the relevant links above for details on how to learn more and manage Facebook ad settings.
Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services that we think may be of interest to you.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time, simply by contacting us. If you have another query relating to your information, please contact us.
Disclosing your information to others
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime). Our policy is not to sell or share data.