20 Artillery Lane
London, E1 7LS
0207 247 6230
Monday - Friday
8:30am - 6:00pm

Terms and Conditions

LondonCryo Terms & Conditions, Waiver Policy and Refund Policy

This Site is owned and operated by LondonCryo Limited.

Registered in England 10311426

These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the services provided by LondonCryo on the site and in our wellness centre.

Please read these terms and conditions carefully. Your use of the site, the purchase of our Services on this site, app or in a centre will be subject to these terms and conditions. And you now hereby agree to our terms and conditions.

Terms & Conditions

Sessions are subject to availability but we will always do our best to accommodate you in your chosen timeslot.

All sessions must be prepaid and all clients agree to our 24hr notice policy when cancelling and/or rescheduling. If you’re booked into a session, but miss it or cancel with less than 24 hours’ notice, you will be charged for it.

Sessions are valid for 12 months from the date of purchase, unless stated otherwise.

Important Liability Statement

The information available on or through this site, app and the Services supplied via or in connection with this site or at the LondonCryo centre do not constitute medical advice and it is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well and that sessions are suitable for you. It is not our responsibility to do so. Before commencing any session, you should consult your doctor.

It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this site (and provided by us to you as part of any Service) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this site or provided through any Service supplied by us to you.

You, your legal representatives and your heirs release, waive, discharge and covenant, not to sue LondonCryo and its operators for any injury or death caused by their negligence or other acts.

Warranties

LondonCryo warrants that the Services will be supplied with reasonable skill and care.

Statutory Rights and Refunds and Cancellation

You may purchase a session or package of sessions or such other combinations as LondonCryo may introduce from time to time. Sessions may not be shared and are not transferable. 

Session fees may be increased by LondonCryo at any time. The Proprietor shall give Clients not less than 14 days notice prior to any such increases.

The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Sessions may only be credited to the credit or debit card originally used to make the purchase. An administration fee of £10.00 is applicable.

Definitions

In these terms and conditions, the following definitions apply: “Sessions” means any information and whole body cryotherapy sessions provided by LondonCryo through or via the Site, app or our centre and all services offered as part of any package.   Any electronic information supplied to you by LondonCryo will constitute part of “Session” and not a Product and cancellation rights will apply accordingly. “Products” means any products offered for sale on the Site or in the LondonCryo centre. “Site” means the web site at the URL www.londoncryo.com or replacement site(s) from time to time.

Site Usage and Intellectual Property Rights

You may use the Site for personal and lawful use and in accordance with these terms and you may not copy or use any material from the site for any commercial purpose.

The intellectual property rights in all contents of the site and supplied as part of the Products or Services, and in the LondonCryo brands’ trade marks and logos (“Materials”) are owned by LondonCryo Limited. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any Materials, or remove or change anything on the site, include or create links to or from the site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies thereof. “LondonCryo” is a registered trade mark owned by LondonCryo. You must not use the LondonCryo brand, logo or marks without written licence.

You must not use the site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the site or any other web site or damage or destroy the reputation of LondonCryo.

LondonCryo accepts no obligation to monitor the use of the site. However, LondonCryo reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials, to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation.

LondonCryo will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security. You should refresh your browser each time you visit the site to ensure that you download the most up to date version of the site as we may change the site from time to time.

Your Personal Information

Usage of your personal information is governed by the LondonCryo privacy policy, which forms part of these Terms and Conditions.

Liability

You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site, the app and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms, LondonCryo does not enter into conditions, warranties or other terms in relation to the site, app or the Services (including any implied term relating to quality, fitness for a particular purpose) or any guaranteed or predicted result.

Subject to the important liability statement, LondonCryo is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.

Suspension and termination of Service

LondonCryo may suspend the operation of the site or app for repair or maintenance work or in order to update or upgrade the contents or functionality of the site or app from time to time. Access to or use of the site or any sites or pages or app linked to it will not necessarily be uninterrupted or error free.

LondonCryo may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to LondonCryo (including if the credit/debit card you use is not valid or does not work for another reason).

Contract Information

No contract will exist in relation to the Services until we have confirmed to you by email the particulars of your order, the value of your order and Services you have purchased.

Pricing

Information displayed on the site, app or in our centre as to pricing and availability is subject to change by LondonCryo without notice.

General

LondonCryo may change these terms and conditions from time to time. By browsing the site or using the app you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the site or use the app. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter.

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

Enquiries or Complaints

If you have any enquiries or complaints email info@londoncryo.com

Use of Cookies on our Website

In common with many websites, we use “cookies” to help us gather and store information about visitors to our site. A cookie is a small data file that our server sends to your browser when you visit the site. It does not identify you personally; just the IP address you’re accessing the site from. The use of cookies helps us enhance your experience of the site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse them, our system will issue cookies when you log on to the Site.

We may use information from cookies for the following purposes:

  • Traffic monitoring, for example, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our site;
  • To recognise repeat visitors for statistical/analytical purposes; or
  • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other personal information that you provide to us. Here’s why we’ll do this:

  • To customise or personalise your experience of the site or app
  • For transactional purposes, such as credit card sales; or
  • To make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the site that you visit most often or by letting you know about features of the site that you have not accessed previously.

We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. However we will never pass on your identity or any specific information about you personally to a third party. If you choose not to receive cookies, you may still use most of the features of our website. Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser.

Refunds, Returns and Cancellations Policy

Refunds

We will offer a refund within 14 days of purchase, after this date, vouchers and memberships are non-refundable. Refunds will be sent out within 30 days.

Membership Charge Authorisation

I authorise LondonCryo Limited to deduct my monthly dues from my credit/debit card. The monthly deductions will begin on the date of sign up and continue being charged on the same date of every month. I understand charges will continue month-to-month until I choose to cancel or freeze my membership, after a minimum 3-month commitment, using the procedures defined below.

Membership Cancellation

I understand the cancellation procedure is to submit the a notification of cancellation in writing 15 days prior to my final billing cycle and that any account changes need to be requested by the card holder on the account with signature provided as authorisation.

Membership Freeze

I understand that I have the option to freeze my membership at anytime which will reduce my monthly membership dues to £5 per month until such time I choose to reinstate, or fully cancel, my account.

Gift Vouchers

Our vouchers are valid for a year, unless stated otherwise.

 

Contraindications

**** DO NOT USE WHOLE BODY CRYOTHERAPY IF YOU ARE PREGNANT ~ OR HAVE … ****

Hypothyroidism; narrowing of valves; crescent-shaped aorta and mitral valve; chronic dis-ease of the respiratory system; severe hypertension (blood pressure > 180/100), acute or recent myocardial infarction (heart attack; need to be cleared for exercise), arrhythmia, symptomatic cardiovascular disease, acute or recent cerebrovascular accident (stroke; must be cleared for exercise), uncontrolled seizures, fever, symptomatic lung disorders, bleeding disorders, infection, claustrophobia, intolerance to cold, incontinence, cancer or wear a pacemaker.  Furthermore,

you must not enter the Cryo Cabin under the influence of drugs, alcohol or illegal substances.

Age restrictions

The minimum age for treatments is 16 years however parental attendance will be required for those under the age of 18.